Scope of Coverage for Support


Do Not Support

  • Third-party software/drivers and uncertified hardware/hypervisors
  • Any upstream open source fork of a Eupraxia Labs product or service
  • Code development
  • System and network design including cross-cloud Virtual Private Networks (VPN)
  • Implementation and development of security rules and policies
  • Eupraxia Labs Supplementary / Optional channels
  • Technology Preview features
  • Packages included to satisfy dependencies or incidental inclusions when deployed as a standalone item.
  1. Eupraxia Labs will support bug fixes for packages included in support of core functionality.
  2. Add-on services are available for these exceptions. Ask your Eupraxia Labs Sales Representative or Customer Success Manager for more information.
  3. Scope of coverage details.

Return to the XtremeCloud Support Policy